A good experience

Earlier this week HSBC finalised on the sale of their French retail banking business to CCF. I have to admit, being on the business side of two bank platform migrations, when I worked in banking, I was not looking forward to the change, because these things never go smoothly.

We were told that we would lose our access to electronic banking through HSBC from 29th December, and not gain our CCF access until a week later, on Thursday 4th January.

The day came, and as I began the task of moving to the new app I was quickly very pleasantly surprised, just ten minutes into the process and I was registered with CCF and the app was working perfectly…in English! I don’t envy them behind the scenes as I’m sure not everything went so well, and there is probably a lot of work still to be done, but my customer experience has been very good.

One of the reasons for using HSBC France was that they had English speaking relationship managers, and the great thing is CCF are continuing to offer a named, English speaking relationship manager, which is great to have. Although our French is continuing to improve, on some subjects, like finance, it’s good to be certain that we understand what’s being said.

I’m hoping that we will enjoy the CCF service, as we did the HSBC France service. It’s been a good start.